bagi99's Privacy Policy

1 What Information We Collect

When you create an account and use our services on bagi99, we may collect the following information:

1.1 Identity Information

• Full name and date of birth (for age verification — no one under 21 may register).
• Mobile number and email address.
• National identity card or equivalent ID details (as part of the KYC process).

1.2 Financial Information

• Records of deposit and withdrawal transactions.
• Identifying details for bKash, Nagad, Rocket, or Upay accounts (not the full account number).
• History of bonus and promotional benefit usage.

1.3 Technical and Statistical Information

• IP address, browser type, and operating system.
• Session duration, pages visited, and click patterns.
• Information collected through cookies and similar tracking technologies.

1.4 Communication Information

• Details of what you write in live chat or email.
• Support ticket history and records of complaints.

2 How Collected Information Is Used

Your information is used only for the following purposes:

• To create accounts, verify identity, and ensure secure login.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• To manage bonuses, promotions, and bagi99 VIP benefits.
• To comply with responsible gaming policies and prevent access by minors.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To improve customer service and provide support in Bengali.
• To analyze and improve platform performance.
• To comply with applicable laws and regulations.

We do not sell your information to marketers or third parties without your consent.

3 Information Storage and Security

bagi99 uses industry-standard security measures to protect your information:

3.1 Technical Security

• SSL (Secure Socket Layer) encryption — every data transfer between your browser and our servers is encrypted.
• Sensitive information (passwords, payment details) is kept hashed and masked.
• Firewalls and intrusion detection systems are in use.
• Regular security audits and vulnerability assessments are conducted.

3.2 Organizational Security

• Only authorized staff will have access to your information, and they are bound by confidentiality obligations.
• Staff receive regular training on data protection.
• In the event of a data breach, users will be notified as quickly as possible.

3.3 Retention Period

Information may be retained while your account is active and for a specified period after account closure to meet regulatory and legal obligations. Records of financial transactions may be retained for an extended period in accordance with legal requirements.

4 Sharing Information with Third Parties

bagi99 does not sell your information. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others), and IT infrastructure providers will only receive the information necessary to provide their services — nothing beyond that.

4.2 Legal Obligations

Information may be provided to authorities when required under a court order, government directive, or applicable law. In such cases, only the minimum necessary information will be provided.

4.3 Fraud Prevention

Necessary information may be exchanged with regulatory bodies as part of anti-money laundering (AML) or fraud detection processes.

4.4 Business Transfer

In the event of any corporate merger or acquisition, users will be notified in advance and information will only be transferred on the condition that the protections in this privacy policy are maintained.

5 Cookies and Tracking Technologies

bagi99 uses cookies to keep the website running smoothly and to improve your experience.

5.1 Types of Cookies

• Essential cookies: Necessary to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remember your preferences and language settings.
• Analytical cookies: Help us understand how the platform is used and support improvements.

5.2 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the site.

6 Your Rights Regarding Your Information

If you have an account with bagi99, you may exercise the following rights:

• Right of access: The right to request what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances, although this may not be possible where legal obligations exist.
• Right to restrict processing: The right to request that use of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured, commonly usable format.
• Right to object: The right to object to marketing communications or automated decision-making.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible.

7 Protection of Minors' Information

bagi99 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we receive any information indicating that a user is under 21, we will immediately suspend that account and delete the associated information.

If a parent or guardian suspects that their minor child is using bagi99, please notify us at [email protected].

8 Changes and Updates to the Privacy Policy

This privacy policy may be revised from time to time due to business changes, the introduction of new services, or legal requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the bagi99 website.
• The "Last Updated" date at the top of this page will change.

If you continue using the platform after changes are made, you will be considered to have agreed to the revised policy. We therefore recommend reviewing this page after each update.

9 International Data Transfers

bagi99 operates an international platform and our servers and service providers may be located in various countries. This means your information may be transferred to and stored outside of Bangladesh.

Wherever information is transferred, we guarantee that the protection standards described in this privacy policy are maintained. Data protection terms are included in agreements with third parties.

10 Applicable Law and Jurisdiction

The interpretation and application of this privacy policy will follow applicable law and international data protection standards. Any disputes relating to this policy will be resolved through negotiation where possible.

If you have a complaint about this privacy policy and it remains unresolved after contacting us, you have the right to lodge a complaint with the relevant authority.